Last updated: July 21, 2026
These Terms and Conditions apply to all users of the Cystenon website (cystenon.life) and its country-specific versions (/ph/, /ba/, /tr/, /xk/, /mk/).
By accessing or using the Cystenon website, placing an order, or interacting with our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
Cystenon is a natural dietary supplement designed to support urinary tract health and provide relief from cystitis symptoms. The product is not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, or have a medical condition.
We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that the information is error-free. If you receive a product that does not match the description, please contact us for assistance.
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraud.
Prices are listed in the local currency for each country we serve (PHP, BAM, TRY, EUR, MKD) and are subject to change without notice. Promotional offers, such as the 50% discount, are valid for a limited time and apply only to purchases made through the official website.
You agree to provide accurate and complete information when placing an order. You are responsible for ensuring that your contact details (name, phone number, address) are correct to facilitate delivery.
We accept various payment methods, including credit/debit cards, PayPal, and cash on delivery (where available). Payment processing is handled by secure third-party gateways; we do not store full payment card information.
Delivery times and costs vary by location. We offer free shipping to all countries we serve (PH, BA, TR, XK, MK) for promotional orders. Delivery is typically completed within 3–7 business days, but we cannot guarantee specific delivery dates.
Title and risk of loss pass to you upon delivery. If a package is damaged or lost during transit, please contact us immediately so we can assist with a claim.
We want you to be satisfied with your purchase. If you are not completely happy with Cystenon, you may request a return within 14 days of receiving your order, provided the product is unused and in its original packaging. For detailed instructions, please refer to our Return Policy.
Refunds will be processed to the original payment method after we receive and inspect the returned product. Shipping costs are non-refundable unless the return is due to our error.
All content on the Cystenon website, including text, graphics, logos, images, and software, is the property of Cystenon or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our explicit written permission.
By using our website, you agree not to:
To the fullest extent permitted by law, Cystenon and its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or our products. This includes, but is not limited to, loss of data, profits, or goodwill.
We do not guarantee that the website will be uninterrupted, error-free, or free of viruses. Your use of the website is at your own risk.
These Terms and Conditions are governed by the laws of the Philippines. Any disputes arising from these terms or your use of the website shall be resolved through binding arbitration in accordance with the rules of the Philippine Arbitration Association, with the arbitration to be held in Manila, Philippines.
For customers in other countries (BA, TR, XK, MK), you agree that the laws of your country may apply, and we will make reasonable efforts to resolve disputes amicably.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page, with an updated "Last updated" date. It is your responsibility to review these terms periodically. Continued use of the website after changes constitutes acceptance of the new terms.