1. Our Commitment
We want you to be completely satisfied with your purchase of Cystenon. If for any reason you are not fully happy with the product, we offer a straightforward return and refund process. This policy outlines your rights and the steps to follow.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: You must request a return within 14 days of receiving your order.
- Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: You must provide your order number or a copy of the receipt/invoice.
Note: Due to the nature of dietary supplements, we cannot accept returns if the product has been opened, partially used, or damaged by the customer.
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Send an email to support@cystenon.life with your order number, full name, and the reason for the return. Our team will respond within 24–48 hours.
- Receive Instructions: We will provide you with the return address and any specific instructions for shipping the item back to us.
- Ship the Product: Pack the product securely in its original packaging and ship it to the provided address. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
- Wait for Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
4. Refunds
After receiving and inspecting the returned product, we will process your refund as follows:
- Approved Returns: If the return is approved, we will issue a full refund for the purchase price of the product (excluding original shipping costs).
- Processing Time: Refunds are typically processed within 7–10 business days after approval. The refund will be applied to the original payment method (credit card, PayPal, or cash on delivery refund method).
- Partial Refunds: In cases where the product is not in its original condition (e.g., missing parts, damaged packaging), we reserve the right to issue a partial refund or deny the return.
5. Return Shipping Costs
- Customer's Responsibility: You are responsible for paying the shipping costs for returning the product, unless the return is due to our error (e.g., wrong or defective item shipped).
- Non-Refundable Costs: Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless we are at fault.
6. Damaged or Defective Products
If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately at support@cystenon.life within 7 days of delivery. We will arrange for a replacement or a full refund, including return shipping costs, at no additional charge to you.
7. Late or Missing Refunds
If you have not received a refund within the expected timeframe:
- Check your bank account or credit card statement again.
- Contact your bank or credit card provider, as processing times may vary.
- If you have done all of the above and still have not received your refund, please contact us at support@cystenon.life with your order details, and we will assist you.
8. Exchanges
We do not offer direct exchanges. If you need a different product or variant, please initiate a return for the original item and place a new order for the desired product.
9. Contact Us
If you have any questions about this Return Policy, please contact us:
Email: support@cystenon.life