Privacy Policy

1. Information We Collect

We collect personal information you voluntarily provide to us when you place an order, subscribe to our newsletter, or contact us. This includes:

• Contact Information: Full name, email address, phone number, shipping address.
• Order Details: Product purchased, price, payment method (payment processing is handled by secure third-party gateways; we do not store full payment card details).
• Technical Data: IP address, browser type, device information, and cookies to improve your user experience.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders, including delivery and customer support.
• To communicate with you about your order, account, or inquiries.
• To send you promotional offers and updates about Cystenon, only with your explicit consent.
• To improve our website, products, and services based on user behavior and preferences.
• To comply with legal obligations and prevent fraudulent activities.

3. Data Sharing and Third Parties

We respect your privacy and do not sell or rent your personal information to third parties. We may share your data with trusted partners who assist us in operating our website, processing payments, delivering orders, and sending emails, provided they agree to keep your information confidential and secure.

These partners include:

• Payment gateways (e.g., PayPal, Stripe, or local providers).
• Logistics and shipping companies.
• Email service providers for marketing communications (only with your opt-in).

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption for data transmission, restricted access to personal data, and regular security reviews.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your data where it is no longer necessary or if you withdraw consent.
• Restrict or object to the processing of your data.
• Data portability – receive a copy of your data in a structured format.

To exercise any of these rights, please contact us using the details provided in Section 8.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie preferences through your browser settings. However, disabling cookies may affect some functionality of the website.

7. International Data Transfers

As we serve customers in multiple countries (PH, BA, TR, XK, MK), your data may be processed in the Philippines or other locations where our service providers are based. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@cystenon.life

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.